2019-2020 Catalog 
    
    Nov 23, 2024  
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2019-2020 Catalog [ARCHIVED CATALOG]

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BOTK 1510 - Office Skills and Services

Credits: 3

This course is designed to provide the students with the ability to operate a variety of office machines, which may include electronic calculators, transcription machines, and multiline telephone systems in a business office setting. Customer service will be emphasized, addressing such topics as preventing and solving problems, listening and communication skills; professional appearance and attitude. Also included is a review of grammar and punctuation. The course is a combination of lecture and application exercises. Topics vary by semester.

Lecture Hours: 2
Lab Hours: 2


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